G2, the biggest marketplace for business software and services reviews has announced that Acumatica Cloud ERP ranked the highest in the software market amongst 11 industry leaders in terms of customer satisfaction. The announcement was made in their Winter 2021 reports, alongside the Momentum Grid Report of ERP systems and claims that Acumatica is ranked No. 1 in eight Momentum, Relationship, and Usability reports within project-centric, accounting, and distribution ERP. The main purpose behind Acumatica philosophy is to offer great flexibility and usability across all industry verticals to secure outstanding results. Since in the last couple of years ERP vendors began to bring intelligence to external and internal processes, many businesses have realized the potential of ERP systems and adapting them to manage core operations. Read on to understand the reason why Acumatica ERP successfully outpaces others and take a lead in customer satisfaction. Acumatica Cloud ERP- Overview Video How G2 Grid Report Ranks Cloud ERP and Where Acumatica Stands? Being recognized by a leading business solution review platform is no less than extraordinary. The best thing is due in the part that G2 doesn’t depend on a panel of judges to give rankings. Instead, results are based on actual user reviews and it is a pleasurable opportunity for Acumatica to be appreciated as a leader in the competitive ERP marketplace. The recent G2’s Momentum Grid measures the Momentum and Satisfaction scores of ERP with a proprietary algorithm based on gathered information of employee, web, social, and review. The report and Satisfaction rating is based on the following factors: Popularity and statistical importance was based on reviews received by G2 Quality of reviews (reviews having a clear and thorough understanding are given top priority) Customer satisfaction and user-centric product attributes were based on user reviews Age of reviews (the latest/recent reviews offer informed and up to date information regarding the current scenario of the product) Customer satisfaction with administration product attributes was based on user reviews In general, customer satisfaction and Net Promoter Score (NPS) was based on G2 users ratings The overall Momentum rating may vary depending on social growth, review growth, employee growth, and web growth while comparing year-over-year changes. Image Source: Acumatica Sellers, media, analysts, and investors have used both Momentum and Satisfaction scores to compare ERP products and evaluate the latest market trends. While Acumatica appears on a strong 77 in the Momentum Score, the Satisfaction score was 96 that stack up Acumatica ERP against all major rivals, including Sage Intacct, Oracle NetSuite, and SAP. The total score of Acumatica in the Momentum Grid was a notable 84. Acumatica Cloud ERP – G2 Users Ranked it Highest in Customer Satisfaction For anyone seeking the right ERP system for their business can find unbiased information through the Momentum Grid Report for ERP systems where leading vendors are rated on the basis of customer satisfaction. It is a great way to obtain an informative report in an intuitive and presentable format. In the report, you will come across: How Acumatica works well in comparison to NetSuite, Sage, and others The inside story presenting ranks from 50 ERP solution providers How G2 receives reviews from actual users to offer genuine vendor ratings Satisfaction ratings for prominent ERP vendors The conclusive Momentum Score, Momentum Grid Score, and Customer Satisfaction Score for each ERP vendor Even during times of uncertainty amid the COVID-19 pandemic, Acumatica never fails to provide impeccable functionality within the ERP system to ensure business continuity and resilience. In fact, you will find many users expressing their appreciation on Acumatica’s G2 page. Alongside gaining recognition in the Winter 2021 report, the company earned five badges in the recent reports. These cover Best Relationship for Mid-Market and Best Relationship in ERP systems, Easiest to Use, and Best Usability in Project-based ERP. Why Choose Acumatica ERP Software? Acumatica ERP is a scalable and complete business management solution that integrates across the entire organisation, helping in tracking shipments, manufacturing, distribution, field service, and even customer service access. The system is built on the latest mobile and cloud technology which offers a consistent user interface across modules. The system is future-proof and ideas bring significant enhancements to the product over time. Acumatica has received 4.5 out of 5 stars on G2 from real users. These impartial reviews and feedback play an important part in ERP selection and enhancements you will see in every release. After seeing the usability and functionality of Acumatica ERP honoured by G2, it shows that you will get a fully integrated, robust, and easy to use ERP system, everything you could possibly need for your business growth. To know more about Acumatica ERP, please contact our team to schedule a demonstration and clarify any queries hassle-free. We’d be glad be assist you!
Technology is amplifying the area of service technicians and turning field service management into a more decentralised and customer-centric operations. Since speed, convenience, and support are becoming a crucial part to meet expectations, organisations should take the increasing need for a technologically engaged client base and employees more seriously. How to keep your business up and running? Which solution is worth the investment? Instead of choosing a standalone field service management system for specific tasks, it is better to consider a unified approach to bringing all the essential tools you need in one place. A modern Acumatica ERP system integrated with field service modules could be a feasible choice to streamline your business processes, future-proof your investments, and boost ROI. Why Choose ERP System with Built-in Field Service Modules?Response time and customer engagement are constantly driving development in field service management and all units need to be competitive at every stage to achieve efficiency. Companies looking to streamline their asset management, inventory, payroll, and invoicing solution should rely on a scalable cloud-based ERP system with intuitive modules rather than a standalone system. This can help connect your back-end management functions to field workflows in real-time coordination and act on scenarios as they develop. Acumatica Field Service Edition effectively supports sales, CRM, inventory, manufacturing, accounting, purchasing, and financial reporting. With a comprehensive view of customer activities, you will see a significant difference in customer experience, revenues, and overall growth. How Acumatica Field Service Edition’s Native features Provides Seamless Experience?In case you are still unsure whether or not the adoption of Acumatica Field Service Edition is a viable choice, here are some benefits that will probably help you make the best decision: When United, Field Service Management and ERP system Enhance WorkflowsBy integrating ERP with field service modules, all the tools and methodologies pay for itself in a short span in terms of return on investment, customer satisfaction, and expansion. When necessary tools are united within a single database, you can manage workflows, track projects or costs, and review customer interactions seamlessly. Extends Effectiveness of ERP SoftwareWhen a field service solution is included within your ERP system, you will obtain a centralised solution to access data and insights in real-time. All the business management applications are web-based and accessible from any smart device, from any location at any time which allows the field workforce to perform operations under any conditions. Best-in-class Functionality and Ease of UseAcumatica ERP solution comes with unlimited user licensing and enhanced security that gives the entire field service staff 24/7 access to business tools and functions they require to remain efficient. With service management tools, you can simplify dispatching by assigning tasks to the right people and attain real-time information regarding activities taking place within the field. A Single Source of the TruthAn integrated cloud ERP system can help streamline every facet of your business, including inventory, CRM, project accounting, job costing, scheduling, dispatching, and so on. When each of these operations is handled from a single platform, you have a good shot at business success. Field Service Management Software Integrated with ERP – Taking Your Business to New HeightsMany field service organisations are exploring that they need a fully integrated solution to manage all business needs. And that’s why they are switching from a standalone field service management system to an integrated ERP system to become successful. Acumatica Field Service Edition includes several customisable and ERP features such as accounting and general ledger, purchase orders, inventory management, customer data, invoicing, and user-defined fields. It allows office staff and technicians to stay connected with each other and access the relevant information in real-time.
The time has arrived for Microsoft Dynamics NAV users to make a rational decision for a new ERP implementation to access distinctive capabilities and thrive in the digital economy. While this ERP product made several enhancements over the years, it still uses the same proprietary code, the same client-server architecture, and the same data structures. Its obsolete architecture could be a big issue for the newest technologies, such as cloud deployment options, CRM integration, and customisation using development tools. Microsoft has redesigned NAV to ensure cloud compatibility and rebranded it as Microsoft Dynamics 365 Business Central. However, it still utilises the old software, and upgrading to Business Central will require rewriting customisation which is an expensive affair. Comparing Acumatica vs Microsoft Dynamics 365 Business Central Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) is a mid-market ERP product that offers: Customizability Third-party software support Support for vertical industries Cloud and on-premises deployment options However, there are drawbacks to Business Central: NAV users must rewrite many of their customizations before moving to Business Central after the Spring 2019 release. Business Central users can’t request a copy of their production database. Many of the third-party solutions available for NAV are not available yet for Business Central. Acumatica offers significant features and capabilities over Business Central. Take a look at how Acumatica compares with Dynamics 365 Business Central: Are you looking for the right business management software? Thousands of companies are moving to the Acumatica Cloud ERP system to gain a competitive edge, reduce upfront costs, and streamline business operations. Microsoft Dynamics NAV offers several benefits listed as: Flexibility and customisation Extensive support for different industries Third-party software support Acumatica ERP provides these same capabilities, but it comes with significant features and functionality that MS NAV doesn’t. Further, we will do a comparison between Acumatica ERP and Microsoft Dynamics NAV to show you how they differ. True CloudAcumatica was built in the cloud right from the beginning and it works with both on-premises or in the cloud without any additional software or equipment. On the contrary, MS Dynamics NAV is an old client-server product and wasn’t designed for the cloud. It can be hosted on a remote server that needs a web server add-up for web support. Customisations with Industry-Standard ToolsBoth software products are configurable, however, Acumatica ERP is developed using industry-specific C# and .NET. Since MS Dynamics NAV utilises the old proprietary code, customisations may become daunting and costly. FlexibilityAcumatica ERP is a complete, multi-site system that can be accessed using web-enabled devices, from any location at any time. Every screen gives the same data and flows, no matter whether it’s a PC, mobile phone, or tablet. On the other hand, MS NAV needs coding to resize pages for different screens, sizes, and resolutions. Deployment OptionsAcumatica ERP supports multiple deployment options, including cloud, on-premises, and hybrid. However, as MS Dynamics NAV is built on old technology, it cannot run in the public cloud. The only choice NAV users have is to run it on-premises or use a private hosting vendor.Moreover, because NAV needs additional web servers to permit cloud configuration and custom pages are resized to support tablet and phone access, the total cost of ownership (TCO) also increases for cloud options. Adapt to Business GrowthCompanies should choose an ERP solution for both current needs and the future. Acumatica ERP doesn’t charge by users, just for computing power required which gives unlimited user accessibility. On the other side, Dynamics NAV is licensed by a user and as your firm grows, you will have more employees, suppliers, and customers so costs will increase fast. How Acumatica Cloud ERP Software Beats Microsoft Dynamics NAV?As we have discussed above, Microsoft Dynamics NAV still uses old technology at its core and on-premises NAV users need to pay a huge amount to meet its new Business Central requirements. [On the contrary, Acumatica ERP was designed to be accessible through the cloud, using scalable and modern web technology to completely integrate CRM and ERP solution on a budget, whether deployed in the cloud or on-premises. Acumatica ERP offers best-in-class functionality, superior performance, ease of use, and best value to small and mid-sized enterprises. It provides a consistent environment across the organisation with no downtime, which enhances productivity and gives one database that you can access anywhere. With the potential changes Microsoft has announced for NAV users, Acumatica ERP is a great alternative to meet or exceed your business requirements today and in the future. About Microsoft Dynamics 365 Business Central Business Central is based on Dynamics NAV. Dynamics NAV was originally developed in the 1980s. Although many improvements have been made to NAV to run in the cloud as Business Central, at its core it still relies on old software techniques and architectures. Conversely, Acumatica was designed from the start to be accessible through the cloud using current technology. This lets Acumatica offer more features and functions than Business Central. In addition, Acumatica offers a completely integrated ERP and CRM solution for the price of resources consumed. And with Acumatica, you enjoy unlimited users for a single annual fee. We believe Acumatica provides the best price/value, performance, functionality, and ease of use of any ERP product available for small- and medium-sized businesses. See the G2 Crowd survey showing how users compared Acumatica against Microsoft Dynamics NAV, GP, and 365. Make sure you take some time to review Acumatica’s ERP software selection resources to help you find the ERP solution that is right for you. Watch this quick (3 minute) demonstration of Acumatica in action. Other Comparison Reports
We live in a new era where companies need to be flexible, well-connected, and agile to accomplish ultimate success. You can manage and monitor business processes and customer relations with the Acumatica cloud ERP system with its cross-module workflow capabilities. The advanced Workflow Editor delivered in Acumatica 2020R1 can perform all tasks with new customisations in the workflow editor. Organisations don’t need to rely on tedious, scattered spreadsheets, and manual status transitions anymore. With all-new Acumatica 2020R1, you can handle workflow as per precise business rules to transition the document from one position to another. You can simply modify the status of actions, place actions in the main toolbar to support users with what they should do further. You can also create multiple actions to change statuses without writing any code and changing other fields after the transition is finished. Capabilities of Workflow Editor in Acumatica 2020R1Acumatica’s 2020R1 is released with enhanced usability, best-in-class functionality, powerful new modules, has enriched cross-connected workflows, and offers additional codeless customisation capabilities. The user experience has significantly improved in the new release which allows running the entire business in one system more effectively. Cross-module workflow in cloud ERP can streamline the flow of information across all departments within the organisation, from anywhere at any time. The pain of not being able to accumulate useful information in real-time is eliminated, which drives flexibility, agility, and productivity. For instance, organisations who are using standalone systems rather can the ERP system may witness a slowdown in their processes and are restricted to cross-selling. This complete ERP solution can minimise the complexity of operations and offer quality service to the customers. The order placements will automatically reflect in the inventory and replenishment workflow notes the low inventory to ensure the availability of inventory for future orders. It has begun to take its place across all industries, including e-commerce, manufacturing, construction, supply chain, healthcare, and so on. How Acumatica ERP Can Help Companies Drive Efficiencies and Resilience?Whatever the kind of business you’re engaged in, at the end of the day, your success hinges on how well you are connected with customers and their overall experience. If you are trying hard to drive productivity with multiple systems but teams still aren’t connected with each other, you definitely need full-fledged cloud-based Acumatica ERP solution. This platform is built with connected modules to facilitate construction, distribution, field service, manufacturing, and general. Every engagement with the consumer, new opportunities, placed orders, renewals, and inventory status can be created in the support system under one database. All modules use the same database, have the same appearance, and allow users to access information at anytime from anywhere through one single solution. Key Features of Workflow Editor in Acumatica 2020R1 Use Artificial Intelligence (AI) and machine learning to simplify experience Enhance performance with new dashboard caching settings Access to data entry screens faster with a quick add button Monitor production and costs with native shop floor data collection Advanced planning features to predict future scenarios Handle complex construction projects with improved project management tools Simplify project balance reconciliation Track project development with improved daily field reports Develop reports, modify workflows, and add user-defined fields Automate business processes with new workflow engine for CRM Improved lead qualification and contact management How Netsense Can Help Improve Your Business Functionality?It is a new world where success relies on vital data via cross-module workflow capabilities and monitoring customers’ leads and relations – something Acumatica ERP solution can help you do in the best possible manner. Many of the companies realised that Acumatica was the system they always wanted to use to expand their company wisely with no need to depend on anything else. At Netsense, we offer an advanced Acumatica ERP system that can handle all your business processes within one system. You can schedule a free demonstration with us and see cloud-based ERP in action to make a rational decision. We assure you that you will be amazed to find world-class functionality and support in one system. Feel free to reach out to us for further queries and assistance. We’d be glad to assist you!
This post describes the integrated workflow between the front office and field operations provided by Acumatica’s field service management software in Acumatica 2018 R2. To best understand how closely Acumatica Field Service Edition is integrated with cloud ERP, we’ll look at a typical field services appointment. With Acumatica Field Service Edition, a field service appointment becomes an orchestrated and seamless experience. The web-based and fully mobile field service management software fully integrates with CRM, sales, inventory, purchasing, accounting, and financial reporting, which translates into increased customer satisfaction. Typical appointment with Acumatica’s field service management software Here are the steps of a typical appointment and how they look with the right field service software. Customer requests a service The field services appointment begins when one of your customers contacts your company to request a service. Whether the customer contacts you by phone or email, one of your dispatchers quickly enters the customer information, the location where the service is going to be performed, the service that needs to be completed, and any other relevant notes or instructions for the field technician. Once the appointment has been created, it’s immediately available on the mobile device of the field technician. In fact, the technician’s phone displays a list of all upcoming appointments. This list is searchable by parameters, such as a geographic area. Mobilizing the field service technician When the field technician selects an appointment from the list and clicks “View on Map,” the mobile device’s maps application will pinpoint the appointment location. The technician can immediately get directions and begin travelling. The appointment screen also has information about whom the field technician will be meeting at the appointment and displays comments from dispatch at headquarters. If the technician is delayed, he or she can simply click a button to call the customer and let them know. At the customer location After arriving, the field technician clicks “Start Appointment.” In addition to recording the appointment that is now in process, the mobile device will capture GPS data to record the exact location of the appointment. The technician can also use the device to capture pictures of the environment and equipment. Acumatica’s field service software also makes it easy to track inventory. During the course of the appointment, the technician can record in the application which inventory items they pulled from their vehicle to perform the service. This real-time inventory tracking gives your finance and accounting department the information they need to generate a bill for all items and enables your purchasing department to keep an accurate record of on-hand inventory. Completing the work in the field Once the appointment is nearing completion, the field technician can record any information that might be needed for billing (such as the person who is going to approve the service), add any relevant comments, and save the record. Getting the approver’s signature is as simple as clicking “Sign” and recording the signature on the mobile device’s touch screen. Your company may want to document the work your technician performed. Using the mobile device’s camera, your technician can take a picture of the completed work as well as anything else that might be needed for future reference. If your client requires it, your technician can also email or print them a copy of the service record. Moving on Once the service appointment is complete, the technician can travel to the next appointment or return to the home office, depending on what the schedule says on their mobile device. Meanwhile, you can choose to have a second person from your company review all the details of the appointment before officially closing it. Billing your customer With the service appointment officially closed, your finance and accounting department can now generate an invoice. Once you’ve sent the invoice to your customer, the service appointment lifecycle is complete. From customer, to dispatcher, to field technician, to finance and accounting, and back to the customer with an invoice, Acumatica Field Service Edition provides one smooth, orchestrated workflow to track all the actions you perform as you take care of your customers. Connect your systems with field service management software Acumatica Field Service Edition connects customer service, inventory management, dispatching, routing, accounting, and billing in one seamless workflow. Using the increased functionality in Acumatica 2018 R2, your staff located at office headquarters can get more done by using the application and device that best suit them, while field service workers can use applications and their mobile devices. Office staff and field technicians can stay in contact with each other and share the same information in real time. And as the Acumatica 2018 R2 press release notes, the R2 Field Service Edition also includes additional features, such as allocation and prepayment to support industries with custom items, PO and service order statuses integration, and more.
Why do businesses want to look into adding field services to their repertoire? Acumatica’s new Infographic explains. Why does your business exist? To provide a service or product that helps your customers, yes, but you’re also in business to turn a profit. You’re always on the lookout for ways to grow the bottom line, and there’s one thing you may want to consider adding to your offerings: field services. Field services, such as preventative maintenance, cross selling, and more, provide you with additional profit-making opportunities. If you already provide field services, but your field technicians don’t have the tools they need to do the job right (FinancesOnline notes that 45% of technicians report that the current tools they use in the field are not fast enough while 38% report they can’t access all the needed information), then your customers will be unhappy, and your profit will be non-existent. Acumatica’s newest Infographic explains how a well-trained team using a true cloud ERP solution with fully integrated field service software is the winning combination for business expansion. If you’re a distribution, manufacturing, or services business, modern field service management software can help automate your customer, staff, equipment, order, and inventory processes as well as their your services. It also provides your field staff anywhere, anytime access via any device. These are just some of the benefits customer M3 Technology Group experienced when they implemented Acumatica. The company, which designs, builds, and installs audiovisual and videoconferencing systems for many industries, is known for outstanding customer service and technical support. Unfortunately, they weren’t getting the same support from their legacy ERP solution, so they turned to Acumatica and Acumatica’s cloud-based ERP solution, implementing Acumatica Distribution Edition with Advanced Financial Management, Order Management & Inventory Control; Acumatica Project Accounting; and Acumatica Field Service Edition. They’re adding Acumatica Customer Management this year. As noted in the company’s customer success story, about 25% of their revenue comes from field support services. Acumatica’s cloud ERP software, specifically Acumatica Field Service Edition, helped their field service agents access up-to-date info, modify tickets, and update info on the go. M3 Technology Group sees Acumatica as the foundation for their continued growth, and Phillip Cordell, VP of Technical Operations, says, “I would absolutely recommend Acumatica to businesses not just in our industry but really in any industry. It enables us to track time and materials, expenses, generate accurate costing and analysis of where our projects come out at. Really, the cloud-based functionality means our employees are able to conduct their business anytime, anywhere.” Growth, which is tied directly to customer satisfaction, can be influenced by the services you provide and the technology you use to provide those services. Make sure you choose a cloud ERP solution that can support your field service operations from top to bottom, like Acumatica. Contact our team with any questions or to schedule a demonstration.
The current COVID-19 crisis has led to economic impacts, health risks, and social implications. While larger organisations have laid the operations to a remote workforce and moved to a cloud-based ERP system to expand wisely, this isn’t always the scenario for small businesses. Small and Medium-sized Enterprises (SMEs) are still perplexed about how to get their workforce back to work with the stable operating model to thrive. Recently, Acumatica announced an opportunity to gain a competitive edge with a new FastTrack Deployment solution that can Go Live in 90 days or less. By rapid ERP deployment timeline, you can experience productivity, high customer satisfaction, and lower cost of entry in minimum time. You might be asking yourself, ‘why would you speed up an ERP deployment?’ Or ‘wouldn’t this make the implementation more expensive and risky?’ To get started, we first want to clear your doubts to help you make a better-informed decision. How does FastTrack Deployment Work in Acumatica ERP?Traditional cloud ERP implementations start with the Discovery phase, which basically involves business needs, vision, and scope of the project. The next steps are Analyse, Build, Stabilise, with consistent Planning & Monitor. Every stage demands time and effort which varies depending on the difficulty of business’ needs, workflows, and processes. This isn’t rare or could be a problem for several organisations, thereby, FastTrack deployment is considered a viable choice. The Acumatica’s FastTrack Deployment follows an in-the-box (ITB) approach with the best practices-based templates and configuration checklists. It also utilises data migration tools to simplify data transmission. The framework is comprised of Initiation (Discovery and SOW), Adapt (Analyse, Design, Build, and Stabilise), and Deploy (Go Live and Post Go-Live). The final stage is Sustain, which consists of consistent improvement and receiving customers’ feedback. The pre-defined, core business deployment is available for General Business, Distribution, and Construction Editions at the present, which gets you into the Acumatica cloud ERP system within 90 days or less. It allows you to work within a structured timeline until you went live and accomplished what you’ve set yourself for throughout the implementation process. How Beneficial is Acumatica FastTrack Deployment for Your Organisation? Rapidly Achieve ProductivityIn-the-box (ITB) approach is a unique aspect about this solution as it enables us to roll out critical capabilities in incremental stages based on precise business needs. Since rollout is accomplished faster and directly connects to pressing needs, user adoption is swift and minimise the learning curve. Declined Cost to EntrySince FastTrack Deployment uses pre-configured content and a repetitive framework for faster achievements, you can get rid of the long traditional cloud ERP implementation process. Industry-Specific SolutionsThe best part about the FastTrack deployment solution is Vertical Editions, which are expanding to accommodate more industries very soon. The potential to harness that vast knowledge base provides this all-inclusive solution a more powerful punch. Increased Return on InvestmentWith pre-configured content and the option to begin with what you actually need while you scale and grow, businesses can take complete advantage of best-in-class features. The workforce will gain access to information and dashboard, from anywhere at any time which means spending less time in creating reports and spreadsheets and drive better ROI. How Netsense can Help You with Acumatica FastTrack Deployment?Go-Live in 90 days or less by leveraging methodologies and tools can keep you up and run smoothly and efficiently at low risk and cost. FastTrack involves pre-configured content that simplifies deployment while accelerating user adoption. Now you shouldn’t be concerned about stressful, time-consuming, and expensive ERP deployment. With Acumatica FastTrack Deployment, you can get started in the easiest way and save a lot of time and money. We offer an all-in-one Acumatica ERP solution which allows you to rapidly pivot your business and prosper. At Netsense, we can help you to accelerate your business with the automated process, timely data collection, financial analyses, and forecasting for insightful decision making. If you’re interested in discussing further how it can grow your business and would like to see a demonstration of Acumatica ERP, contact us today.