response times, and minimize costs.
Why Implement Our Field Service Management System?
Scheduling the dispatch procedure to the right people and attaining real-time data plays a significant role in enhancing customer experience. Acumatica Field Service Edition suite is designed to improve dispatching efficiency, reduce costs and response times, suitable for the field service workforce. The system can help automate routine tasks, reduce manual tasks, and implement best practices to meet schedules and customers’ requirements.
You can integrate the superior functionality with CRM, sales, inventory management, purchase, accounting, and financial reporting to drive maximum revenue for your business. With a comprehensive view of business activities and customer interactions, you can gain a competitive edge over others and make better-informed decisions to expand wisely in the dynamic industry.
Track and Manage Fast
Service management can help reduce the time between call receipt and job assignment. You can monitor resource commitments, generate work orders, and use the best resources to streamline your processes.Improve Customer Experience
Web-based and powerful field service management software combines billing, inventory, sales, accounting, etc. in one seamless database. It ensures fast turnaround rates and captures service requirements.Mobile Worker Productivity
Acumatica ERP comes with role-based security, unlimited user licensing, and useful business tools that control functions and business operations smoothly. With a 360-degree view of information, you can define metrics for the workforce and boost their performance.Reduce Response Time & Cost
It comes with advanced applications, including service management, equipment management, and financial capabilities, offering everything to field service companies to gain profitability and save time on daily processes.Field Service Business Challenges Addressed
Key Features for Field Service Business
Scheduling, Dispatching and Call Center
Workforce can capture service needs and access customer details that can help create schedules, ease dispatching, and service order
Scheduling, Dispatchingand Call Center
Limit the time taken between call receipt and job assignment with quick access to customer information, capturing their service requirements, along with data on resources required and product history. Manage service orders defining them automatically through user or appointment type, which can be created for multiple occasions’ date and time. Quick interface to create weekly or daily automatic schedules.
Route Management
An efficient tool to optimise routes, displaying the routes graphically to track order status and traffic conditions
Route Management
Provides powerful toolsfor optimizing routes for your appointments. It filters your appointments on numerous ways, and plot in GoogleMaps the route for a particular Staff Member or Resource(Equipment or Machine).
Equipment Maintenance
Track the history of equipment and keep record through quoting, delivery, order, installation, and service activities
Equipment Maintenance
Complete data update about the equipment at the user’s site, along with repair parts. Acumatica Customer Management helps to incorporate the contracts and recurring schedules pertaining to customer equipment. Easy scheduling of preventive maintenance, and tracking of manufacture and models.
Service Contract Management
You can manage various service schedules using the Schedule Calendar Board for staff and other resources
Service Contract Management
This feature lets manage a number of service schedules for each customer. The Schedule Calendar Board lets create, plan and re-define entire appointments. Fine tune every detail precise to days and hours with resource mode.
Warranty Management
Track warranties and offers from sales to repair to ensure billing accuracy and optimum customer satisfaction
Warranty Management
Comprehensive manage the warranty process for customers, specifying which parts are under warranty, and efficiently create warranty offers.
Mobile Service Management
All the teams stay connected through any web-enabled device, from any location at any time
Mobile Service Management
Enable the staff to access entire customer information 24/7 from anywhere through any device using native Android or Apple platforms. Helps to capture travel times, service details and other specifics by each individual.
Staff Dashboard
By leveraging BI tools to track progress and identify trends to capture insights from multiple data sources
Staff Dashboard
A dedicated dashboard for staff that keeps them connected as per schedules, enabling them to get timely alerts of selected configurable events such as appointments, bookings and more.
Tools and Resources
Useful tools and resources to manage tasks, resources, and equipment to track projects and costs
Tools and Resources
As per the demand, this specific feature lets schedule services which are processed using resources and tools that are limited in quantity. The system’s track facility alerts if any tool becomes unavailable.
Want to learn more about Acumatica?
Learn more about how Acumatica facilities management software can transform your entire service field management capabilities by contacting us to schedule a demo. Netsense is a top featured and Gold Certified Acumatica Partner. Know more how businesses in your domain are leveraging the capabilities of Acumatica field service edition cloud ERP to drive their business forward.